Updated/reviewed: 3/27/20





ECU Student Health Services: 580-559-5713
Pontotoc County Health Department: 580-332-2011
Oklahoma COVID-19 Hotline: 877-215-8336
Emotional Distress Hotline: 800-985-5990

Please note: Below are direct communications (most recent at top) from East Central University President Katricia Pierson and represent the latest, most-accurate official position of the University in regard to the COVID-19 situation.

April 2, 2020 - Update from the President's Office on "Safer at Home" Order
March 24, 2020 - Update from the President's Office for Student Workers
March 22, 2020 - Update from the President's Office on Housing




We are currently building  a Frequently Asked Questions (FAQ) page. To submit a question, please email studentinfo@ecok.edu.

Q: What if I feel ill?

A: If you believe your symptoms warrant testing, contact the Pontotoc County Health Department, ECU Student Health Services, or the state of Oklahoma's COVID-19 Hotline (numbers at top of this page).

Q: Will Student Health Services still be available?

A: The University's health center is open. But walk-ins are not allowed. We encourage you to call ahead to make an appointment at 580-559-5713 or visit online at https://www.ecok.edu/current-students/student-services/student-health-services/health-services-parent-information.

Q: I am a student worker. What do I need to know?

A: Your direct supervisor will be in contact with you.

Q: I traveled over Spring Break, so what do I need to do?

A: If you traveled during Spring Break, it is recommended that you contact the Oklahoma State Department of Health to see if self-quarantine should be warranted. Call the OSDH COVID-19 Hotline at 877-215-8336 or visit the site at www.coronavirus.health.ok.gov.

Q: How long do we get for Spring Break?

A: ECU is extended Spring Break for students an extra week. Online/virtual classes begin March 30.

Q: Do I have to come back to campus after Spring Break?

A: No. The ECU campus is closed.

Q: Is the campus closing?

A: Yes. The ECU campus is closed until further notice. Gov. Stitt ordered all non-essential businesses in counties with confirmed COVID-19 cases to close for 21 days, midnight March 26 through April 16. We will comply with the order and close all non-essential operations. All buildings will be locked during this time. Students are strongly encouraged to return to their permanent residences. Online/virtual classes begin March 30. 

Q: How long will we be online?

A: Courses will remain online for the remainder of the Spring 2020 semester.

Q: How will I be successful as an online student?

A: Within Blackboard, there is a Smartthinking tool which is an academic online tutoring service. Additionally, the Academic Success Center will have tutors available at 580-559-5696. If you have a technical issue with Blackboard, there is a 24-hour help desk that will be available when your classes start back up. The procedure for accessing the help desk will be sent to students and also posted on our website.

Q: Will my classes be at the same times as they originally were?

A: It depends on the virtual/online format your instructor chooses to deliver the course content. If it is in Blackboard, there will be greater time flexibility because you choose when you can work on it as long as you meet deadlines. If it is a Zoom lecture or other method, the times would be the same as the in-person classes were.

Q: Will my professors still have regular office hours and/or increase office hours?

A: Faculty will be available every day to visit by phone or they will be checking their emails and responding.

Q: Can I still schedule time to meet with my professor?

A: Faculty will be available every day to visit by phone or they will be checking their emails and responding. The ECU campus is closed and face-to-face meetings off-campus are strongly discouraged.

Q: Will the library stay open?

A: The library is closed. However, the library staff is committed to full online services. Please visit https://ecok.libguides.com/emergencies.

Q: Internet at my home is not very good, so where can I go?

A: Please contact your professors,

Q: Will I still be able to utilize the group study spaces in the library?

A: No, not at this time. The ECU campus is closed.

Q: How can I get access to books?

A: We are offering ECU students free access to materials for the remainder of the 2020 semester. Visit www.vitalsource.com then click “sign in”. To access free materials you must use your ECU email account. Here is a FAQ about VitalSource.

Q: If I have Blackboard issues, what do I need to do?

A: The ECU Help Desk is now open 24 hours per day, 7 days per week. The fastest and best way to contact us is by phone at 580-559-5884. You can also email helpdesk@ecok.edu, however requests sent via email will only be addressed during regular business hours.  

Q: Will the 24-hour computer lab be open?

A: No. The ECU campus is closed.

Q: Will campus hours change the rest of the semester?

A: We are monitoring the situation daily. Should there be a need to change campus hours, the University will notify students via ECU email, ECU social media, the ECU website and text messaging.

Q: Will Taff Cafeteria keep the same hours?

A: No. The ECU campus is closed.

Q: Will the University Center Snack Bar be open?

A: No. The ECU campus is closed.

Q: Will the Wellness Center still be open?

A: No. The ECU campus is closed.

Q: I live on campus. Do I have to move?

A: The ECU campus is closed and all students are strongly encouraged to remain at their permanent homes.

Q: Will Resident Advisors still be available?

A: No.

Q: I'm in a club at ECU. Can we still meet and hold events?

A: Because the campus is closed, all ECU-sponsored/hosted events have been suspended. Because COVID-19 is easily spread, we also discourage off-campus gatherings at this time.

Q: Are all the planned/scheduled events for this semester still happening?

A: At this time, we are suspending activities through May 11. We will continue to monitor the spread of COVID-19 and determine whether to suspend events later in May and June.

Q: Are ECU Tiger teams still competing?

A: No. All ECU athletic events have been suspended at this time.

Q: Is this going to impact my graduation?

A: No. Efforts are underway to transition to online/virtual instruction to ensure students are on track academically.

Q: Is there going to be a Commencement exercise?

A: ECU will collaborate on alternatives to our traditional Commencement ceremonies for our Spring 2020 graduates.

Q: Can I still receive mail through my ECU mailbox?

A: No, campus is closed at this time. We ask that you have your mail forwarded to your home address.