Patient Rights

Patients have the right to:

  1. Be treated with respect, consideration and dignity.
  2. Be provided appropriate privacy
  3. Confidentiality of records. Patients are given the opportunity to approve or refuse release of their medical information.
  4. Clear explanations about their condition, any proposed procedure, any risk of mortality, serious side effects and recuperation problems.
  5. Clear explanations of their diagnosis, prognosis and method(s) of treatment and alternatives in care and treatment.
  6. Refuse treatment or any procedure, or seek a second opinion outside the SHS at their own expense.
  7. To be informed of fees for service or procedures provided, and to receive a copy of their SHS bill.
  8. Address any grievance to the Administration of the SHS.
  9. Expect marketing or advertising regarding the competence and capabilities of the SHS that are not misleading.

SHS patients have the responsibility to:

  1. Provide accurate information relating to their health.
  2. Cooperate in the treatment plan recommended by SHS Physician, PA and other health providers.
  3. Accept personal responsibility if they refuse treatment
  4. Abide by the SHS rules, regulations and policies
  5. Accept financial responsibility for services received.
  6.  Respect the rights of other patients and SHS personnel