Touchnet Refunds and eRefunds

What is eRefunds?

East Central University now uses eRefunds—a secure, convenient refund and disbursement system powered by TouchNet and integrated with Colleague Self-Service. This system replaces the previously used BankMobile platform.

How It Works

eRefunds allows students to receive:

• Financial aid disbursements
• Refunds
• Grants
• Other payments owed by the university

Students create a secure refund profile by linking an existing bank account. You'll receive email notifications when a refund is pending and when funds have been deposited.

Refund Delivery Options

You have two options for receiving your funds:

1. Direct Deposit (Recommended)
    - Fastest and most secure
    - Deposit to your existing checking or savings account

2. Paper Check
    - Mailed to the address ECU has on file
    - Used if no direct deposit option is selected

Choose your refund preference in Colleague Self-Service to ensure timely processing.

TouchNet Refund Preference Tutorial

Frequently Asked Questions

Does eRefunds charge any fees?
No. There are no fees for students to use the eRefunds system.

Can I change my refund preference later?
Yes. You can update your refund delivery method at any time. Simply log in to eRefunds through Colleague Self-Service and:

1. Click the "Choose Your Refund Delivery Method" button.

2. Update your direct deposit account details or switch between direct deposit and paper check.

Changes take effect immediately and apply to future disbursements.